
Today I would like to share with you my experience with clients. A particularly interesting and useful it frilanseram of all stripes.
Good paint banners are not always enough to get a job. In addition to drawing skills you need to have good communication skills with clients. Here's how I see this communication:
You (->) I think you can intuitively understand the meaning of this rule: since the beginning of communication should begin at you, but in the process of communication and work can move on you.
The transition from you:
1. You -> Job -> You
This shift indicates that the client is satisfied with the work done and ready to continue cooperation.
2. You -> You -> Jobs
If the transition took place under the scheme, it is said that the client sees you in a suitable man for their orders. In this case, the most important to retain the status of confidence after the end of the day.
In this case, there may be a reverse transfer from you to you - it will show that the customer is not satisfied with the work done by you.
3. You -> Job -> You
If the client all arranged - it is said that he considers you a professional of his case and, where necessary, will order the work for you. If the client does not work is arranged - the likelihood that the following his order he would ask you not great.
Do not begin to engage in dialogue to you - the customer can be seen as not professional, and that you are not at hand. But if you still have started to engage in dialogue on you, then perhaps the next development setuatsii:
1. You -> You -> Jobs
Clients are satisfied, and he sees in you an acceptable person. The main result of the customer does not disappoint.
2. You -> Job -> You
Customer is not the result, and he arranged Hardly you have to order something else.
3. You -> You
The customer is not treated you as a professional person and not from your service provider.
4. You -> Job -> You
Clients are arranged in the future with all its orders, he will contact you.
There are certainly other forms of development dialogue, but these seem to me most frequently.
The most positive form of development scheme think you (-> Job -> You). But I think the most negative development of communication with customers on a (You -> Job -> You).
And lastly would like to share with you the creative warning on the garage and pesenkoy George Michael Careless Whisper. Maybe George and a ?*(?* with, but the song is very beautiful.
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2 Responses for "The rules of communication with customers"
From personal experience.
With one customer contact, first with "you." Over time, gradually and imperceptibly, moved to "You." Even after some time, he offered me a permanent job at home.
A typical scheme, you -> Job -> You. " Life confirms the correctness of the author.
I try to draw conclusions from the real situation) Thanks for the confirmation of my practice.
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